Job Descriptions

We are seeking an advanced SQF practitioner who will assume all aspects of responsibility necessary to take our facility to complete SQF certification. This person will lead and oversee all development, implementation, review, monitoring, verification, validation, and auditing of the Safe Quality Food (SQF) system, including the Food Safety Fundamentals and Food Safety Plan. As our SQF Practitioner and Certification Lead, will also serve as the Quality Assurance Manager, responsible for managing daily quality operations. Ensure compliance with applicable food safety, customer, quality, and regulatory requirements. This role owns both the ongoing QA function and the development, implementation, and execution of the SQF Food Safety and Quality System. This is a key leadership position with full authority to build programs, drive compliance, and partner with operations to establish a strong food safety culture.

What You’ll Do :

• Sole responsibility over the build, design, development and implementation of a brand new SQF program at the facility.
• Handle all details and aspects required to elevate the facility to meet SQF requirements. This includes responsibility to develop, implement, maintain the integrity of the SQF Code system, initiating an annual review with senior management, as well as monthly updates provided to senior management on the implementation and maintenance of the SQF system.
• Serve as the designated SQF Practitioner with full responsibility for SQF system development
• Conduct SQF gap assessments and create an implementation roadmap
• Build, implement, and maintain the SQF Food Safety and Quality System
• Lead the facility through initial SQF certification, including audit preparation and execution
• Act as the primary point of contact for SQF auditors, regulatory agencies, and customer audits
• Lead internal audits, risk assessments, and management review meetings
• Train employees at all levels on SQF requirements, food safety, and GMPs
• Once SQF approved, perform daily monitoring activities of SQF programs including: Verification, Validation, Audit, and Record keeping to ensure facility’s continuous compliance with SQF code requirements.
• Participate in food safety and other regulatory audits.
• Maintain log of required corrective actions for audits non-conformances and ensures closure of these issues.
• Responsible for identifying food safety, quality, health, and sanitation training needs. Ensure the site’s training needs are met and each employee has a thorough understanding of the rules and guidelines.
• Oversee the sanitation program of the facility.
• Inform management of all significant non-conformities and take action to maintain the integrity of the SQF program.
• Assist Senior Management in establishing and implementing continuous improvement processes to improve the effectiveness of the SQF program.
• Lead and manage all daily QA and food safety activities within the facility
• Food Safety Plan Team Leader to maintain food safety plans, HAACP
• Ensure compliance with FDA regulations, GMPs, sanitation, FSMA, HACCP, and customer requirements
• Oversee QA documentation, records, SOPs, SSOPs, and quality systems
• Investigate deviations, non-conformances, and customer complaints; implement CAPA
• Supervise, train, and develop QA staff
• Monitor quality KPIs and report trends to leadership
• Must obtain SQF certification within one year of start date
• Other duties as requested.

What Experience and Education You Need :

• Minimum of four to six years’ experience working in a food manufacturing or distribution environment.
• Associate’s degree in a science-related field (bachelor’s degree preferred), or equivalent education and experience combination.
• ASQ certification a plus (e.g. CQA, CQE, CFSQA)
• Strong knowledge of SQF Code, FSMA, HACCP, GMPs, FDA regulations, and audit standards
• Completed a HACCP training course.
• Completed PCQI (preventive controls for human food course)
• Proficient in Microsoft Office, including Word and Excel.
• Experience developing, implementing and maintaining food safety management systems.
• Qualified SQF Practitioner or ability to qualify as SQF Practitioner
• Demonstrated experience leading or significantly supporting initial SQF certification

What Could Set You Apart :

• Ability to work in fast-paced, deadline-oriented environment.
• Ability to communicate effectively with variety of individuals
• Ability to reason, negotiate, instruct, persuade, or speak with others;
• Ability to pay close attention to detail.
• Proven ability to juggle multiple tasks simultaneously.
• Must have very strong customer focus, orientation with high sense of urgency in meeting objectives and deadlines.
• Self-starter who relies on experience and judgment to plan and accomplish goals.
• Demonstrates consistency, flexibility and commitment to meet deadlines.
• Demonstrates planning, task organizing and execution skills.
• Excellent negotiation and issue resolution skills.
• Strong written and verbal communication skills and the ability to effectively deal with a variety of individuals.
• Strong customer service skills and proven ability to work with both internal and external customers at all levels
• Must be able to juggle multiple tasks simultaneously and be comfortable in a high-volume environment.
• Ability to pay close attention to detail

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require a visit to facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Schedule:

• Full-time position, facility in operation 24 hours, 7 days a week.
• Work Location: In person
• Start Date:  Immediate / Flexible

The Quality Assurance Manager is responsible for leading the food safety and quality assurance programs within the bakery production facility. This role ensures that all products are produced in compliance with company standards, customer specifications, and all applicable regulatory requirements, including GMPs, HACCP, SQF/BRC standards if applicable, and local, state, and federal food safety regulations. The Quality Assurance Manager works closely with production, sanitation, maintenance, and warehouse teams to maintain product quality, food safety, and regulatory compliance throughout the manufacturing process.

Key Responsibilities

Food Safety and Quality Systems

• Develop, implement, maintain, and continuously improve quality assurance and food safety programs for the bakery facility.
• Ensure compliance with FDA, USDA (if applicable), state and local health regulations, and third-party audit standards such as SQF or BRC.
• Oversee HACCP plans, allergen control programs, environmental monitoring, traceability, recall readiness, and food defense programs.
• Maintain and verify compliance with Good Manufacturing Practices (GMPs), sanitation standards, and standard operating procedures.
• Lead investigation and corrective action processes related to food safety, product quality, customer complaints, and non-conformances.

Production and Process Quality

• Monitor production processes to ensure products meet quality, safety, and customer specifications.
• Review production records, batch records, metal detection checks, weight checks, label verification, and other quality control documentation.
• Partner with production teams to identify process improvements that reduce defects, waste, and product inconsistencies.
• Oversee hold and release programs for raw materials, work-in-process, and finished goods.
• Ensure proper calibration and verification of quality-related equipment and instruments.

Audits, Inspections, and Compliance

• Prepare for and lead internal, customer, regulatory, and third-party audits and inspections.
• Maintain documentation required for audits and regulatory compliance.
• Respond to audit findings and implement corrective and preventive actions in a timely manner.
• Monitor supplier quality performance and support ingredient and packaging material approval processes as needed.

Team Leadership

• Supervise and train QA technicians and other quality staff.
• Provide ongoing coaching and development to build a strong food safety and quality culture.
• Conduct employee training related to GMPs, allergen awareness, food safety, sanitation, and quality procedures.
• Collaborate cross-functionally with production, sanitation, maintenance, R&D, and warehouse departments.

Reporting and Documentation

• Maintain accurate records of quality checks, deviations, corrective actions, audits, and training.
• Analyze quality trends, customer complaints, and non-conformance data to identify recurring issues and opportunities for improvement.
• Prepare reports on quality metrics, food safety performance, and compliance status for management review.

Qualifications

• Bachelor’s degree in Food Science, Microbiology, Chemistry, Biology, or related field preferred.
• Minimum 3–5 years of quality assurance or food safety experience in a food manufacturing environment required.
• Bakery manufacturing experience strongly preferred.
• Minimum 1–3 years of supervisory or management experience preferred.
• Strong knowledge of HACCP, GMPs, allergen controls, sanitation programs, and food safety regulations.
• Experience with SQF, BRC, or other GFSI-benchmarked audit schemes preferred.
• PCQI, HACCP certification, SQF Practitioner certification, or other food safety certifications preferred.
• Strong problem-solving, communication, and organizational skills.
• Proficiency in Microsoft Office and quality documentation systems.

Physical Requirements

• Ability to work in a production environment with exposure to heat, cold, noise, dust, and moving machinery.
• Ability to stand and walk for extended periods throughout the facility.
• Ability to lift up to 25 pounds occasionally.
• Ability to wear required personal protective equipment and follow all plant safety rules.

Work Environment

• This position works primarily in a bakery manufacturing environment and may require flexibility in hours, including early mornings, weekends, or holidays, depending on production schedules, audits, or urgent quality issues.

Preferred Skills

• Strong leadership and team-building ability.
• Detail-oriented with excellent follow-through.
• Ability to work independently and make sound decisions under pressure.
• Experience managing customer complaints, root cause analysis, and CAPA processes.
• Familiarity with bakery-specific risks such as allergens, shelf life, packaging integrity, and consistency of baked products.

Example Performance Expectations

• Maintain audit readiness at all times.
• Reduce customer complaints and internal defects.
• Ensure timely completion of corrective actions.
• Support production of safe, legal, and high-quality bakery products.
• Foster a proactive food safety culture across the facility. 

The Sanitation Worker is responsible for cleaning and sanitizing production equipment, utensils, and facility areas to ensure a safe, clean, and food-safe bakery manufacturing environment. This position plays a critical role in maintaining compliance with company sanitation standards, food safety programs, Good Manufacturing Practices (GMPs), and all applicable regulatory requirements. The Sanitation Worker helps support efficient production by ensuring all equipment and work areas are properly cleaned and ready for operation.

Key Responsibilities

Cleaning and Sanitation Duties

• Clean and sanitize bakery production lines, mixers, ovens, racks, pans, conveyors, floors, walls, drains, and other equipment and facility areas.
• Disassemble and reassemble equipment as needed for proper cleaning and sanitation.
• Follow established sanitation standard operating procedures (SSOPs) and master sanitation schedules.
• Use approved cleaning chemicals and sanitizers according to company procedures and safety guidelines.
• Ensure production areas are cleaned thoroughly and are inspection-ready before startup.

Food Safety and Compliance

• Follow all food safety, GMP, allergen control, lockout/tagout, and safety procedures.
• Help prevent cross-contamination by cleaning equipment and production areas according to allergen and sanitation requirements.
• Maintain compliance with FDA, OSHA, and company sanitation and workplace safety standards.
• Properly document sanitation activities, chemical usage, and cleaning records as required.
• Report any food safety, equipment, pest control, or facility concerns to management immediately.

Equipment and Facility Care

• Safely operate sanitation tools and equipment such as pressure washers, foamers, scrubbers, hoses, and cleaning utensils.
• Inspect equipment and facility areas to verify cleanliness and identify any maintenance or repair needs.
• Assist with deep cleaning and periodic cleaning projects throughout the facility.
• Keep sanitation tools, chemical storage areas, and janitorial supplies organized and in good condition.

Teamwork and Support

• Work closely with production, quality assurance, and maintenance teams to support sanitation and operational needs.
• Assist with line changeovers and cleaning between product runs when required.
• Support a positive food safety culture by maintaining high cleaning and hygiene standards.
• Follow instructions from supervisors and complete assigned sanitation tasks on schedule.

Qualifications

• High school diploma or equivalent preferred.
• Previous sanitation, janitorial, or food manufacturing experience preferred.
• Bakery or food production facility experience strongly preferred.
• Basic understanding of food safety, sanitation practices, and workplace safety standards preferred.
• Ability to follow written and verbal instructions.
• Strong attention to detail and commitment to cleanliness and safety.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to stand, walk, bend, reach, lift, push, and pull throughout the shift.
• Ability to lift up to 50 pounds regularly.
• Ability to work with water, cleaning chemicals, and wet/slippery conditions.
• Ability to work in hot, cold, humid, and noisy production environments.
• Ability to wear required personal protective equipment, including gloves, aprons, eye protection, boots, and other safety gear.

Work Environment

• Work is performed in a bakery manufacturing environment with exposure to cleaning chemicals, water, machinery, flour dust, temperature changes, and noise.
• Position may require overnight, early morning, weekend, or holiday shifts depending on production and cleaning schedules.

Preferred Skills

• Knowledge of sanitation procedures in a food manufacturing environment.
• Familiarity with chemical handling and safety procedures.
• Ability to safely disassemble and clean production equipment.
• Strong reliability, punctuality, and work ethic.
• Good communication and teamwork skills.

Example Performance Expectations

• Complete assigned sanitation tasks accurately and on time.
• Maintain production areas and equipment in a clean and food-safe condition.
• Follow all sanitation, safety, and GMP procedures consistently.
• Support audit readiness and inspection standards.
• Help minimize contamination risks and maintain a clean facility environment.

The Customer Service Representative / Phone Order Clerk is responsible for providing professional, accurate, and efficient service to wholesale customers, with a primary focus on taking phone orders, entering orders into the system, answering customer questions, and supporting communication between customers, production, warehouse, and delivery teams. This position plays a key role in ensuring wholesale orders are processed correctly, scheduled on time, and communicated clearly to the appropriate departments.

Key Responsibilities

Customer Service

• Answer incoming phone calls from wholesale customers in a professional, courteous, and helpful manner.
• Assist customers with placing bakery orders.
• Provide accurate information regarding products, pricing, availability, pack sizes, delivery schedules, lead times, ingredients, allergens, and company policies.
• Help resolve routine customer questions, concerns, and order issues in a calm and respectful manner.
• Build and maintain positive working relationships with wholesale accounts through consistent and reliable service.

Order Entry and Processing

• Accurately take and enter customer orders into the order entry system.
• Confirm order details including product type, item codes, quantities, delivery dates, special instructions, and customer account information.
• Review orders carefully for accuracy, completeness, and timing requirements to prevent errors or missed shipments.
• Process order changes, additions, cancellations, credits, and follow-up communication as needed.
• Ensure all order deadlines and cut-off times are met.

Communication and Coordination

• Communicate order details, special instructions, shortages, and schedule changes clearly to production, warehouse, and delivery teams.
• Notify customers promptly regarding product availability issues, substitutions, delivery adjustments, or other order-related updates.
• Coordinate with internal departments to support timely and accurate order fulfillment.
• Help ensure customer orders are aligned with production schedules and delivery routes.

Administrative Support

• Maintain accurate customer records, order logs, call records, account notes, and related paperwork or electronic files.
• Assist with invoices, credits, order confirmations, delivery documentation, and other office support tasks.
• Help monitor daily order flow and communicate high-volume periods or unusual customer needs to supervisors.
• Support holiday, seasonal, and special-event ordering processes for wholesale accounts.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, phone order entry, office support, inside sales, or food service administration experience preferred.
• Wholesale bakery, food manufacturing, distribution, or route sales support experience strongly preferred.
• Strong verbal communication and professional phone skills.
• Basic computer skills and ability to learn order entry or sales systems.
• Strong attention to detail and accuracy.
• Ability to multitask, prioritize, and stay organized in a fast-paced office environment.

Physical Requirements

• Ability to sit, stand, and move between workstations throughout the shift.
• Ability to use telephones, computers, keyboards, and office equipment for extended periods.
• Ability to occasionally lift up to 20 pounds.
• Ability to work in an office environment connected to a bakery production or warehouse operation.

Work Environment

• Work is performed in a wholesale bakery office environment supporting production, warehouse, and delivery operations.
• Position may require early mornings, weekends, holidays, and overtime during high-volume periods.
• Fast-paced setting with frequent phone calls, order deadlines, and coordination across departments.

Preferred Skills

• Professional and friendly phone etiquette.
• Strong listening, note-taking, and communication skills.
• Ability to stay calm under pressure and handle multiple customer accounts and order deadlines.
• Familiarity with bakery products, pack sizes, delivery scheduling, and wholesale order processes.
• Strong teamwork and problem-solving skills.

Example Performance Expectations

• Answer customer calls promptly and professionally.
• Enter wholesale orders accurately and on time.
• Minimize order errors, missed items, and communication breakdowns.
• Maintain positive relationships with wholesale customers.
• Support accurate production planning and timely deliveries.
• Help create an organized and efficient wholesale order process. 

The Accounts Receivable Clerk is responsible for supporting the accounting functions of the wholesale bakery by managing customer invoicing, payment posting, collections follow-up, account reconciliation, and related recordkeeping. This position helps ensure accurate and timely billing and payment processing for wholesale customer accounts while maintaining professional communication with customers, sales, delivery, and internal office staff. The Accounts Receivable Clerk plays an important role in maintaining cash flow, reducing past-due balances, and supporting the overall financial operations of the company.

Key Responsibilities

Accounts Receivable Duties

• Generate and distribute customer invoices accurately and on time.
• Post customer payments received by check, ACH, wire, credit card, or other approved methods.
• Apply payments correctly to customer accounts and outstanding invoices.
• Monitor accounts receivable aging reports and track past-due balances.
• Contact customers regarding overdue invoices and follow up on collection efforts in a professional manner.
• Maintain accurate records of customer payments, credits, adjustments, deductions, and account activity.
• Investigate and resolve payment discrepancies, short pays, chargebacks, and billing issues.

Account Reconciliation and Recordkeeping

• Reconcile customer accounts and research differences between payments, invoices, and account balances.
• Prepare account statements and provide copies of invoices, proof of delivery, or supporting documents when requested.
• Maintain organized and accurate customer files, payment records, and AR documentation.
• Assist with month-end closing tasks related to accounts receivable.
• Support preparation of reports related to aging, collections, cash receipts, and outstanding balances.

Communication and Coordination

• Communicate with wholesale customers regarding account balances, payment status, billing questions, and credit issues.
• Work closely with sales, customer service, shipping, delivery, and accounting teams to resolve invoice disputes and customer deductions.
• Coordinate with management regarding collection concerns, high-risk accounts, and account status updates.
• Help maintain positive customer relationships while enforcing company credit and payment policies.

Administrative and Accounting Support

• Assist with credit applications, customer account setup, and maintenance of customer billing information.
• Support internal audits and provide documentation for accounting reviews as needed.
• Maintain confidentiality of financial and customer account information.
• Perform other accounting and office support duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree in accounting, business, or related field preferred.
• Previous accounts receivable, billing, bookkeeping, or general accounting experience preferred.
• Experience in food manufacturing, wholesale distribution, route sales, or bakery operations strongly preferred.
• Basic understanding of accounting principles and accounts receivable processes.
• Proficiency in Microsoft Office, especially Excel.
• Experience with accounting software, ERP systems, or invoicing systems preferred.
• Strong attention to detail, accuracy, and organizational skills.
• Good written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use standard office equipment including computer, phone, copier, and scanner.
• Ability to occasionally lift up to 20 pounds.
• Ability to move between office and operational departments as needed.

Work Environment

• Work is performed in an office environment supporting a wholesale bakery production, warehouse, and delivery operation.
• Position may require occasional overtime during month-end, year-end, or high-volume periods.
• Fast-paced environment with deadlines, multiple customer accounts, and ongoing coordination with internal departments.

Preferred Skills

• Strong numerical and data entry accuracy.
• Professional phone and email communication skills.
• Ability to manage multiple accounts and deadlines effectively.
• Experience with collections and customer account reconciliation.
• Familiarity with invoice backup documents such as delivery receipts, statements, and credits.

Example Performance Expectations

• Prepare accurate invoices and post payments on time.
• Maintain up-to-date and accurate customer account records.
• Reduce overdue balances through consistent collections follow-up.
• Resolve billing discrepancies promptly and professionally.
• Support accurate month-end reporting and account reconciliation.
• Maintain professionalism and positive customer relationships.

The Delivery Driver is responsible for safely and efficiently delivering bakery products to wholesale customers during the night shift, while ensuring accurate order fulfillment, timely deliveries, and professional customer service. This position includes loading product, verifying orders, unloading deliveries, handling delivery paperwork, and returning empty trays, racks, or other equipment to the bakery. The Delivery Driver plays an important role in maintaining on-time delivery performance, product quality, and strong customer relationships.

Key Responsibilities

Delivery and Route Duties

• Safely operate company delivery trucks to transport bakery products to wholesale customer locations during scheduled night routes.
• Deliver orders accurately and on time according to assigned routes and delivery schedules.
• Load trucks with bakery products, trays, racks, and related delivery materials prior to departure.
• Verify that all products, quantities, and delivery documents match customer orders before leaving the facility.
• Unload products at customer locations and place deliveries in designated receiving areas as required.
• Pick up and return empty trays, racks, baskets, or other bakery equipment from customer locations.
• Follow established delivery routes while adjusting for traffic, weather, road conditions, or operational needs as directed.

Customer Service and Communication

• Provide professional and courteous service when interacting with customer receiving staff, store personnel, or account contacts.
• Obtain signatures, delivery confirmations, or proof of delivery as required.
• Report delivery issues, shortages, damaged product, customer concerns, or route delays to management promptly.
• Maintain positive relationships with customer accounts through reliable and professional service.

Vehicle and Safety Responsibilities

• Conduct pre-trip and post-trip inspections of assigned delivery vehicles.
• Report vehicle maintenance issues, safety concerns, accidents, or mechanical problems immediately.
• Follow all DOT regulations, traffic laws, company driving policies, and workplace safety procedures.
• Drive safely in nighttime conditions and maintain alertness throughout the shift.
• Keep delivery vehicles clean and organized.

Product Handling and Documentation

• Handle bakery products carefully to prevent damage, contamination, or loss of freshness during transport and delivery.
• Complete delivery logs, route sheets, invoices, and other required records accurately and on time.
• Verify returns, credits, and undelivered product according to company procedures.
• Assist with loading, unloading, and route organization to improve delivery efficiency and accuracy.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver’s license with a clean driving record required.
• Commercial driver’s license (CDL) may be required depending on vehicle type and applicable regulations.
• Previous delivery driving, route delivery, warehouse, or food distribution experience preferred.
• Experience in bakery, food manufacturing, wholesale distribution, or multi-stop route delivery strongly preferred.
• Ability to read route sheets, invoices, and delivery instructions accurately.
• Good communication and customer service skills.
• Strong reliability, punctuality, and time management skills.

Physical Requirements

• Ability to lift, push, pull, and carry bakery products, trays, and racks throughout the shift.
• Ability to lift up to 50 pounds regularly, and more with assistance when needed.
• Ability to frequently get in and out of the truck during multi-stop delivery routes.
• Ability to work overnight hours and remain alert during night driving conditions.
• Ability to work in various weather conditions and temperature environments.

Work Environment

• Work is performed in a wholesale bakery distribution environment and on delivery routes.
• Position requires night shift, overnight, early morning, weekend, holiday, and overtime availability based on route schedules and production demands.
• Exposure to warehouse conditions, refrigerated or ambient product areas, loading docks, road traffic, and changing weather conditions.

Preferred Skills

• Safe and defensive driving habits.
• Experience with multi-stop route deliveries.
• Ability to manage delivery schedules and time-sensitive routes.
• Strong attention to detail in verifying orders and delivery paperwork.
• Familiarity with bakery trays, racks, product handling, and return procedures.
• Basic mechanical awareness for routine vehicle checks.

Example Performance Expectations

• Complete deliveries safely, accurately, and on time.
• Maintain low delivery error rates and minimize damaged product.
• Follow all route, safety, and documentation procedures consistently.
• Maintain a clean driving record and safe vehicle operation.
• Return trays, racks, and delivery equipment accurately.
• Support strong customer service and dependable delivery performance.

The Maintenance Technician is responsible for maintaining, troubleshooting, repairing, and improving production equipment, facility systems, and support machinery in a high-volume wholesale bakery plant. This position plays a critical role in minimizing downtime, supporting efficient production, and maintaining safe and reliable equipment operation throughout the facility. The Maintenance Technician works as part of the maintenance team to complete preventive maintenance, emergency repairs, equipment installations, and general mechanical and electrical support while following all company safety, food safety, and regulatory requirements. Knowledge of or willingness to learn ammonia and refrigeration systems, operation, and maintenance is required.

Essential Duties and Responsibilities

Equipment Maintenance and Repair

• Inspect, troubleshoot, repair, and maintain bakery production equipment, packaging equipment, warehouse equipment, and facility systems to support continuous operation.
• Perform routine preventive maintenance on mixers, ovens, conveyors, proofers, packaging machines, pumps, motors, gearboxes, compressors, and other plant equipment.
• Diagnose equipment failures, determine root causes, and implement corrective actions in a timely manner.
• Repair or replace parts, components, subassemblies, motors, sensors, controls, belts, bearings, chains, cylinders, valves, and related equipment.
• Overhaul and rebuild spare parts and equipment components as needed.
• Assist with equipment setup, installation, modification, and improvement projects.

Electrical, Mechanical, and Systems Support

• Troubleshoot and repair electrical systems including 120V, 240V, and 480V single-phase and three-phase systems.
• Work with AC/DC motors, motor controls, control panels, relays, sensors, photo eyes, wiring, lighting systems, and computer or automated control systems.
• Install conduit, control panels, wiring, and motor controls for new or modified systems.
• Troubleshoot and maintain pneumatic, hydraulic, and mechanical systems.
• Maintain and repair pumps, gearboxes, motors, conveyors, cylinders, drives, and similar components.
• Support plant systems related to refrigeration, ammonia, compressed air, and utilities as assigned.

Preventive Maintenance and Documentation

• Perform inspections and scheduled preventive maintenance tasks according to maintenance plans and work orders.
• Complete work orders accurately and in a timely manner using the company’s CMMS or maintenance tracking system.
• Document repairs, parts usage, follow-up needs, and equipment history.
• Help maintain spare parts inventory and communicate parts or supply needs to management.
• Clean work areas and return tools, parts, and equipment to proper storage after work assignments.

Safety, Compliance, and Plant Support

• Follow all OSHA regulations, company safety procedures, GMPs, PPE requirements, and lockout/tagout (LOTO) procedures.
• Ensure machinery, vehicles, and facility structures are maintained in a safe, neat, and cost-effective manner.
• Work safely around food production equipment and in compliance with food plant sanitation requirements.
• Report safety hazards, repeated equipment failures, and maintenance concerns promptly.
• Assist with maintaining the facility, grounds, and support systems as needed.

Teamwork and Communication

• Work closely with production, sanitation, quality assurance, warehouse, and other departments to support operational needs.
• Communicate equipment issues, repair status, and follow-up recommendations clearly to supervisors and team members.
• Support emergency repairs and help prioritize maintenance tasks based on operational needs.
• Contribute to a team-oriented work environment and assist other maintenance personnel when needed.

Qualifications

• High school diploma or equivalent required; technical training, trade school, or related certification preferred.
• Minimum 10 years of related maintenance experience preferred.
• Minimum 2 years of maintenance experience in a food processing or food manufacturing facility preferred.
• Strong mechanical skills with a solid electrical background.
• Knowledge of AC/DC motors and associated controls, single-phase and three-phase wiring systems, lighting systems, and automated control systems.
• Ability to read and understand electrical systems involving 120V, 240V, and 480V power.
• Ability to troubleshoot wiring, motor controls, sensors, and photo eyes.
• Working knowledge of pneumatic and hydraulic systems.
• Experience with pumps, gearboxes, motors, conveyors, cylinders, and related industrial equipment.
• Experience with CMMS systems preferred.
• Oven experience and packaging equipment experience are a plus.
• Knowledge of GMPs, PPE requirements, and LOTO procedures required.
• Knowledge of or willingness to learn ammonia and refrigeration systems required.
• Must have own tools.
• Bilingual English/Spanish is a plus.

Physical Requirements

• Ability to stand, walk, bend, kneel, crouch, climb, and reach throughout the shift.
• Ability to work in restricted spaces, climb ladders and platforms, and work at elevated heights.
• Ability to lift and move heavy tools, parts, and equipment components.
• Ability to perform physically demanding tasks in a production and industrial maintenance environment.
• Ability to respond to urgent repair situations quickly and safely.

Work Environment

• Work is performed in a wholesale bakery production plant with exposure to machinery, moving equipment, electrical systems, flour dust, hot and cold temperatures, noise, vibration, and wet or tight work areas.
• Employee may be exposed to moderate, cold, or hot temperature conditions depending on the area of work.
• Noise level is usually moderate but may be high in some production areas.
• Position requires flexibility to work overtime, weekends, holidays, swing shift, or graveyard shift as needed to support production and maintenance demands.

Skills and Abilities

• Strong troubleshooting and problem-solving ability.
• Good written and verbal communication skills.
• Ability to read and comprehend work orders, instructions, manuals, and technical documents.
• Basic math skills including addition, subtraction, multiplication, division, fractions, and decimals.
• Ability to apply common sense and make sound decisions in standardized and fast-paced situations.
• Ability to work independently and as part of a team.

Example Performance Expectations

• Maintain equipment performance to minimize downtime.
• Complete preventive maintenance and repairs accurately and on schedule.
• Troubleshoot equipment issues efficiently and safely.
• Follow all safety, food safety, GMP, PPE, and LOTO procedures.
• Maintain accurate work order and repair records.
• Support safe, reliable, and efficient plant operations.